when you receive the goods and found the carton deformation is serious, please refuse to sign the goods, and ask for damage to the courier proof, and contact us at the first time, we will be within 24 hours to give you a satisfactory solution for large lighting fixtures, we usually deliver through dhl, fedex, ems, for all delivery we have the final decision, if you have to use a fixed way delivery, please contact us in advance. when we ship, usually you will be in 3-7 days to receive your order, but sometimes encountered a backlog of goods, you may have to wait a few days