Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface | xi | (4) | |||
Acknowledgments | xv | (2) | |||
The Authors | xvii | ||||
Introduction | 1 | (20) | |||
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3 | (18) | |||
First Principle: Acknowledge Four Ways to Resolve Conflict | 21 | (30) | |||
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23 | (11) | |||
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34 | (6) | |||
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40 | (4) | |||
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44 | (7) | |||
Second Principle: Create Options for Prevention and Early Intervention | 51 | (24) | |||
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53 | (11) | |||
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64 | (11) | |||
Third Principle: Build Collaborative Strength Through Seven Checkpoints | 75 | (84) | |||
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77 | (3) | |||
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80 | (8) | |||
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88 | (17) | |||
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105 | (8) | |||
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113 | (9) | |||
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122 | (13) | |||
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135 | (9) | |||
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144 | (15) | |||
Fourth Principle: Use the Mediation Model to Build Consensus Among Decision Makers and Users | 159 | (38) | |||
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161 | (5) | |||
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166 | (18) | |||
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184 | (6) | |||
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190 | (7) | |||
Conclusion | 197 | (4) | |||
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199 | (2) | |||
Resource A: Glossary | 201 | (2) | |||
Resource B: Ombudsman Code of Ethics and Standards of Practice | 203 | (2) | |||
Resource C: Skills Courses | 205 | (2) | |||
Endnotes | 207 | (12) | |||
References | 219 | (6) | |||
For Further Reading | 225 | (2) | |||
Index | 227 |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.