Process Consultation Its Role in Organization

A member of the PH OD Series! How can you influence a situation in the workplace without the direct use of power of formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective management.

PART I PROCESS CONSULTATION DEFINED

1

(13)

What Is Process Consultation?

3

(10)

Models of Consultation

5

(6)

Process Consultation Defined

11

(2)

PART II HUMAN PROCESSES AND HOW TO INTERVENE IN THEM

13

(104)

Human Processes in Organizations: An Overview

15

(6)

Structure Versus Process: A Historical Note

16

(5)

Communication Processes

21

(19)

Who Communicates? How Often? For How Long?

22

(1)

Who Communicates to Whom?

23

(1)

Who Talks After Whom? Who Interrupts Whom?

24

(3)

Communication Style

27

(1)

Gestural Communication (Kinesics)

27

(2)

Levels of Communication

29

(6)

Filtering

35

(3)

Summary

38

(2)

The Process of Building and Maintaining a Group

40

(20)

Problems in Entering a New Group; Self-Oriented Behavior

41

(8)

Task and Group-Maintenance Functions

49

(10)

Summary

59

(1)

Group Problem Solving and Decision Making

60

(16)

Problem Solving

60

(9)

Group Decision Making

69

(5)

A Final Thought

74

(1)

Summary

75

(1)

Group Growth and Development: Norms and Culture

76

(8)

Group Growth

80

(3)

Summary

83

(1)

Leading and Influencing

84

(10)

Sources of Power or Bases of Legitimacy

88

(1)

Leadership and Decision-Making Style

89

(4)

Summary

93

(1)

Appraising Performance and Giving Feedback

94

(12)

Why Are People and Their Performance Appraised?

94

(1)

What Is Appraisal?

95

(1)

What Is Appraised?

96

(1)

Giving and Receiving Performance Feedback

97

(2)

Giving Feedback: Problems, Pitfalls, and Guidelines

99

(6)

Process Consultation as Feedback Management

105

(1)

Intergroup Processes

106

(11)

Studying Intergroup Processes

107

(7)

Other Organizational Processes

114

(1)

Summary

114

(3)

PART III THE CONSULTING PROCESS IN ACTION

117

(78)

Establishing Contact and Defining a Relationship

119

(12)

Initial Contact with the Client

119

(3)

The Exploratory Meeting

122

(4)

The Psychological Contract

126

(4)

Summary

130

(1)

Setting and Methods of Work

131

(10)

The Setting

131

(2)

Method of Work

133

(7)

Summary

140

(1)

Diagnostic Interventions

141

(7)

Gathering Data Through Diagnostic Interventions

141

(6)

Summary

147

(1)

Influencing Process Through Confrontive Interventions: Agenda Management

148

(11)

Deliberately Altering Process Through Confrontive Intervention

148

(1)

Agenda-Managing Interventions

149

(9)

Summary and Analysis

158

(1)

Confronting Through the Use of Feedback

159

(8)

Feedback of Observations or Other Data to Groups

159

(4)

Feedback to Individuals

163

(2)

Summary

165

(2)

Coaching, Counseling, and Structural Suggestions

167

(10)

Coaching or Counseling

167

(5)

Structural Suggestions

172

(3)

Summary

175

(2)

Evaluation of Results and Disengagement

177

(13)

Values to Be Changed Through Process Consultation

178

(2)

Skills to Be Learned

180

(5)

Conclusion

185

(1)

Disengagement: Reducing Involvement with the Client System

185

(3)

Summary

188

(2)

Process Consultation in Perspective

190

(5)

Why Process Consultation?

190

(2)

Does Process Consultation Have Analogues?

192

(3)

Appendix A Memo I Some Comments on Internal Auditing and Control Programs

195

(3)

Appendix B Memo II Organization

198

(2)

Appendix C Memo III Erosion of Rationality: One Hazard of Internal Competition on Product Planning

200

(3)

References

203

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Process Consultation Its Role in Organization Development, Volume 1 (Prentice Hall Organizational Development Series)

Summary

Table of Contents

Supplemental Materials